Shop Amber Jay Frequently Asked Questions
WE ARE NOT RESPONSIBLE FOR PACKAGES THAT ARE STOLEN OR LOST AFTER PACKAGE HAS BEEN MARKED “DELIVERED” VIA TRACKING NUMBER. If this unfortunately occurs please contact USPS to set up an investigation.
Please DO NOT set your hair appointment before you receive your hair. We are not responsible for any hair appointment cancellations. Delays may occur due to weather conditions or unfortunate issues far out of our carrier USPS control.
Returns and Refunds:
ALL SALES ARE FINAL! We do not offer refunds/exchanges, nor do we allow cancellations/ returns. ShopAmberJay.com reserves the right to refuse any returns at any time.
CUSTOM ORDERS ARE MADE UPON REQUEST AND MUST BE APPROVED THROUGH US. Custom orders are non refundable and also we cannot modify the order or accept changes once order has been shipped.
What can I do about a damaged item?
We only replace items that are defective or damaged on Shop Amber Jay end. Send us an email at email@example.com you MUST provide your typed statement of the damaged/defective item,an order number for the item(s) and pictures for our investigation. You only have 2 days to report an issue from the time the order was delivered to you, after that unfortunately it will be against our policy to take actions towards your submission. Read below to see if you qualify for a review submission:
We at Shop Amber Jay are NOT responsible for hair that has been damaged or altered from its natural state due to chemical harm. This can be done by bleaching or coloring the hair.
Once hair products have been used or tampered with we CANNOT allow an exchange or allow you to return.
Once hair is installed we CANNOT issue an exchange or allow you to return.
Due to reasons of hygiene we CANNOT accept hair products and bonnets. Neither can we accept hair that has been worn, used, washed or tampered out of its original packaging hair was given in. Hair should be intact with its seal. Wigs can not be returned due to reasons of hygiene.
How can I contact Customer Service about an issue with my order?
For all customer service inquiries please email firstname.lastname@example.org. Our Customer Service team is available M-F 8am - 5pm pst. We will work diligently to respond to your concerns. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.
Can you provide me all information about shipping?
ALL HAIR ORDERS WILL HAVE SIGNATURE CONFIRMATION!
We cannot change original shipping method after orders have been processed!
Once orders are set to be shipped out you cannot ask for a refund due to a shipping delay caused by our mail carrier.
Please enter your correct address upon placing any order on the website!
Please note that if your package is returned to us for an incorrect address you will be responsible for covering your shipping cost again.
Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the United States is 3-6 days and 10-21 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via USPS. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from USPS to international mail carriers.
New product and restock information will always be posted on our official Instagram account @shopamberjay1